On Monday, February 13th, MyChart, our patient web portal, got a facelift. Patients will enjoy all of the same great features, but the layout has changed to be more visually pleasing and user-friendly. You can see a preview of the new MyChart layout above. If you need help navigating the updated site, you can find tutorials under the “Resources” tab at the top of your MyChart dashboard.
Haven’t signed up for MyChart yet? Register online here, or sign up at any Reliant Medical Group office. Take advantage of this free, online connection to your doctor’s office that allows you to book appointments, check lab results, communicate with your healthcare team, and more!
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I am confused I’m not sure how to get on my chart
You can access MyChart here: https://mychart.reliantmedicalgroup.org/mychart/Authentication/Login?
And if you have any questions the contact information for Support is there as well.
It is very important to get test results so when you see an explanation “see note” and there is no way to access said information it’s very frustrating. What does see note mean?
Some test results may say See Note and that note is usually to the left hand side of the screen (not directly under the See Note). Your provider may also add a comment to the results with an explanation or contact you via MyChart message, telephone or letter regarding your results. If you have questions about a particular test you can send a MyChart message to you provider’s office for more information on the results. To send a non-urgent medical question to your doctor you can either click on “Ask a Question” from the home page or you can click on the Messaging icon on the top and then “Ask a Question.” On the next screen choose “New Medical Question.”
Never can access ‘see below’ or ‘see note’ on my chart. Frustrating!!!
Hi Janie. If you are still having technical issues with MyChart, please contact support at 1-774-261-1292 or mychart@reliantmedicalgroup.org. Thank you.
All I have to say is DITTO to everyone who has commented on the “see note” situation. Either make it a workable option, or get rid of it. I too think its a bit aggravating that I cannot click on it to get results on whatever health issues I have seen my doctor for.
This website needs work. It’s not at all mobile friendly. And nowhere could I find information related to the privacy rights of teenagers under age 18 I really looked but just found out that my 16 year old daughter has to physically go to Southborough to get an activation code to open her own account. She has no reason to do this, however, since her test results may or may not be posted.
Hi Jennifer. Thank you for your suggestions. The information for teenagers is under the Terms & Conditions link on the MyChart homepage. You can also download the MyChart app for a more mobile-friendly version of the site.
I think MyChart is awesome and I love that I can just send a message to my doctor and get a response through MyChart. I also appreciate getting all my test results through MyChary. The are many great features, but the one downside is that it’s not mobile friendly at all, and there isn’t a mobile app to download. This makes it VERY difficult to view, navigate and operate MyChart from your mobile device! I think this is a big issue, especially where nowadays almost all websites are mobile friendly and/or provide a mobile app. I think MyChart would be utilized and appreciated much more, if it was mobile friendly and/or offered a mobile app.
Thank you for sharing your thoughts! We actually do have the MyChart app available for iOS and Android.
https://itunes.apple.com/us/app/mychart/id382952264
https://play.google.com/store/apps/details?id=epic.mychart.android
I agree with the “See Note” explanation of our test results. After having some symptoms months later, I asked My Dr. to find out for me what the “Notes”were. Would have been nice to have that information 4 months ago right after the test.
Personally I thought there’s nothing wrong with it already very user-friendly !!
I think it was pretty straight forward already to use but i would like to see test result comments and have my chart have more updated info. I have sent messages about this before and never recvd am answer. There is a flag code i thing on the far rt usually an A or an H with no explaination as well as result comments that are never there and no one can tell me where they are found. When i called about it in October the girl on the phone didnt even understand what i was referring too.
It looks like someone picks and chooses the tests and appts that are on MY chart and def not even half is posted. I do think it is and will be a good resource.Thanks for the input, Cris. We’ve passed your comments on.
My chart has always been user friendly and just keeps improving with each face lift. Thank you for keeping current and adapting how we can communicate with Reliant staff.
My only suggestion would be to have an attach image file to message so that we could share a picture of a concern if warranted (i.e.-sore throat, rash, bite of some sort). I know ultimately a visit to office would still be needed but it would support our description of concern or symptoms.
I have the same complaint as Walter Winkhart. It really really annoys me when, looking at the results of a lab test that is not within the normal range and it says: “See Note”. It leaves me up in the air and very frustrated because I don’t know what my test meant. The reason for MYCHART, I thought, is to keep us informed without bothering the PCP.
Thanks for your input Sandra. All of these comments are helpful for us.
When we get surveys there should be a place, near the beginning, to indicate if this was a one time visit.
Thus, most of the questions can be skipped.Thanks for the suggestion, Elliott!
After seeing a doctor other than your PC, such as a podiatrist, ophthomogist, I feel the survey questions are not applicable to the situation .
Thanks for your suggestion, Ken. We’ve passed your comments along to Patient Experience.
When we get surveys to do after having an appointment at Reliant, the company needs to take into account that people use MyChart, computers and cell phones. The questions are antiquated when they ask how long you were on the phone to get an appointment, that is only one, but there are others, like would you want others to see your primary care? Sure if but he hasn’t been taking new patients in years.
Thank you for your input, Myra. We have passed this message along to Patient Experience.
There is a link to sign up but then it requires a code! If are already a registered patient there should be a way to prove this online and generate an electronic code! My husband has been unable to sign up for my chart without said code
Hi Betsy. You can click “Request Access Code” to request an access code online.
Need a place to enter patient self observations so that the physicians can later correlate those symptoms with diagnosis.
Hi KP. You can click “Send a Message to your Health Care team” to send a non-urgent message to your provider’s office.
Thanks…but we thought the web site was already very user friendly. No problem migrating throught the pages.
Test results that have a narrative to explain test outcomes have a comment that refers one to the attached note. However, these notes are never posted on MyChart and so the patient is left in the dark as to what is really going on.
Thank you for letting us know, J.J. We’ve passed your message along so we can see what can be done about this.
Well, would you look here, finally a much more Up-To-Date User Friendly Program in 2017 for it’s devoted User’s of My Chart, it’s beyond time that this was updated, too!
Thank you for sharing and for finally having this needed update come to fruition in 2017 as well, too! Woo-Hoo!!I hope you address the problem with the “SEE NOTE” comment on some test results. You cannot click on anything on the screen to get information. It is very annoying not to get this information.
Thank you for your input. We have passed it along to our MyChart committee.
