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Urgent Care

Reliant Medical Group Southboro Medical - Now a part of Reliant Medical Group Phone number for Reliant Medical Group: (800) 283-2556 Phone number for Southboro Medical Group: (508) 481-5500

Urgent Care vs. ER – How to Make an Informed Choice
Feb 27, 2019 / Urgent Care

By Michael Lynch, MD
Regional Executive Medical Director
Same Day Services

If you have ever experienced an emergency or an urgent health situation, like a broken bone, sprained ankle, serious cut or a sinus infection, you may have wondered where to go for treatment. When does it make sense to go to a hospital emergency room and when is it best to go to an urgent care facility?

Urgent care is ideal for many non-emergency health situations

At Reliant Medical Group, our ReadyMEDSM walk-in urgent care centers offer timely and convenient care for patients. ReadyMED is not designed for emergency or life-threatening situations, but is ideal for when you have immediate health needs or on nights and weekends and other times your doctor is not available. Keep in mind you can always call your doctor’s office for advice on the best place to go for care. You can visit ReadyMED for:

  • Coughs and colds
  • Sprains and strains
  • Sinus infections
  • Pink eye
  • Urination with difficulty or pain
  • Earaches
  • Rashes and allergy symptoms
  • Minor cuts and lacerations
  • Minor burns
  • Aches and pain
  • Asthma/minor difficulty breathing
  • Headaches
  • Minor dizziness

Our ReadyMED urgent care centers are located in Auburn, Hudson, Milford and Worcester and are open from 9:00am to 8:00pm, seven days a week. ReadyMED provides walk-in care for adults and children (no appointment needed!) and are open to anyone, not just Reliant patients. ReadyMED providers are experts at treating many different illnesses and medical situations. Before visiting, you can easily check the wait times online at readymed.org.

For added convenience, all of our ReadyMED locations provide lab and X-ray services and can administer IV fluids and IV antibiotics. Our ReadyMED PLUSSM office on Shrewsbury Street in Worcester is designed to provide a higher level of care and features a CT scanner onsite to help in diagnosing complex problems. In addition, a pediatric or family practice provider is always on staff at ReadyMED PLUS.

When to go to a hospital emergency room

Hospital emergency rooms are designed to help you in emergent or life-threatening or otherwise serious medical situations that cannot wait for a medical appointment. A really bad cold or the possibility of strep throat doesn’t count as an emergency – severe chest pain that could potentially be a heart attack does. Even a sprained ankle in most cases doesn’t warrant a visit to the ER; but a broken leg or head injury certainly does. Hospital emergency rooms are best suited for the following injuries and medical situations:

  • Heart attack/chest pain
  • Stroke/inability to move/sudden paralysis
  • Sudden or severe difficulty breathing
  • Broken bones
  • Poisoning
  • Severe trauma
  • Head injuries
  • Passing out (loss of consciousness)
  • Severe burns
  • Bleeding that doesn’t stop
  • A mental health emergency

Please note that if you require more sophisticated care than our ReadyMED urgent care centers can provide, you will be referred to a hospital emergency room. The next time you have an urgent health issue, call your doctor first or visit ReadyMED if appropriate – and save the emergency rooms for real emergencies!\

8 Responses

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  1. Posted by Louise LeFort

    I live slmost on the Conn. line and don’t have anyone to drive me to urgent care if I need it….I have Southbridge Hospital next door. Why can’t an urgent care cover South Mass, Southbridge, Dudley and Webster…. It would not be feasible to have to travel so far for help.

    April 1, 2019 4:53 am Reply
    • Posted by Reliant Medical Group

      Thank you for sharing your input, Louise, we will take it into account.

      April 2, 2019 9:41 am Reply
  2. Posted by Gaylene Buck

    Recently while hiking I fell and broke my arm. Enroute to get medical care from the accident area, my husband and I were unable to find an active phone number for emergencies when using our cell phones. What number can I enter into my contacts for medical emergencies that require ReadyMED or an ER visit referral or recommendation?

    March 2, 2019 9:52 am Reply
    • Posted by Reliant Medical Group

      Hi Gaylene, when you are experiencing a medical emergency, you should always call 9-1-1. If you have a non-emergent issue and would like to visit ReadyMED, their number is (508) 595-2700. Or you can always call your primary care provider for advice on the best place to go.

      March 4, 2019 9:24 am Reply
  3. Posted by Francis kowalcky

    Urgent care in Oxford is only 1&1/2 miles from my home while auburn is
    10 miles.
    They said I wasn,t covered for them because the bottom on my tuff,s care
    Had a green stripe on it.
    Is this correct.

    March 2, 2019 9:36 am Reply
    • Posted by Reliant Medical Group

      Hi Francis, it sounds like you have the Tufts Medicare Preferred plan. You can visit any of our ReadyMED locations with your insurance, including the one in Auburn. We do not have an urgent care facility in Oxford. It sounds like the Oxford urgent care you are visiting doesn’t take your insurance, but all of Reliant Medical Group does. If you have any further questions please contact your insurance company. Thanks!

      March 6, 2019 1:32 pm Reply
  4. Posted by Judie

    Do you have the Shingrex vaccine available? Thank you.

    February 28, 2019 5:04 pm Reply
    • Posted by Reliant Medical Group

      Hi Judie. ReadyMED doesn’t carry vaccines. You would need to get any vaccines from your primary care provider.

      March 1, 2019 10:03 am Reply

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