We Ask Because We Care
You may have noticed that we have begun to ask our patients to identify their race, ethnicity and language. Gathering this information...
You can feel confident that your Reliant Medical Group healthcare team is by your side, ready to care for you and your family with safe, timely and responsive care.
We care very much about your health and well-being. That’s why we’ve put in place many safety precautions in our medical offices to reduce the risk of illness spread.
We also offer video visits where you can “meet” with your provider using a smartphone, computer or tablet. Video visits are safe and convenient! Your provider may recommend this instead of coming into the office.
Now and always, your care is essential. With more safety features in our offices and the option in many cases to have video visits, we have safety covered.
Your safety is our top concern and we’re committed to providing the care you need in the safest way possible.
Here are some of the ways you can feel comfortable knowing that we’ve got safety covered in our offices:
|All patients, visitors, staff and medical providers are masked when entering our facilities.|
|Everyone entering must sanitize their hands.|
|Limiting visitors: We encourage patients to bring only one person to their appointment if necessary.|
|Reducing the number of people in the offices by staggering scheduled appointments.|
|Ability to virtually check-in and pay a co-pay via MyChart.|
|Implementing 6’ social distancing cues in our waiting areas and check in/out lines.|
|Limiting elevator capacity to 4 people.|
|Continued extensive cleaning in all parts of our offices (including check-in kiosks and tablets).|
|Keeping COVID-19 testing separate from regular in-person care.|
|Regularly testing our employees for COVID-19 as needed.|
|All surgery patients are tested for COVID-19 4-5 days before surgery.|
Additionally, for our patients who are seen at Worcester Medical Center/Saint Vincent Hospital, rest assured the hospital is taking all recommended safety precautions to keep patients safe. The hospital is doing a very comprehensive job in the facility to reduce the spread of illness. View their policy here.
Virtual care through video visits is a convenient, safe, and secure way for you to talk with your provider and care team without having to come into the office. Video visits will continue to be a convenient option for many patients, including those with chronic conditions or who are at higher risk for COVID-19 and needing routine care. If your provider recommends a video visit, you can trust that he/she feels it is appropriate for your condition and that it is an important part of your care.
If you need help with the technology, don’t worry, our staff will help you every step of the way.
Video visits are available through MyChart, our online patient portal. If you are not using MyChart, register here. You can book a video visit by contacting your doctor’s office.
It’s important that you do not delay getting the care you need, whether in our office or by video. There can be serious risk in delaying or not scheduling necessary care, including coming into our offices for recommended physical exams, diagnostic testing and screenings. This is particularly true for people with chronic conditions.