Building Tomorrow’s Healthcare Experience…Today

Many of our medical offices have relocated to new, modern buildings. This has caused a lot of excitement among our providers and staff, and we hope among our patients too! As excited as have been to move into new buildings, we are most enthusiastic about bringing into these new facilities more efficient processes and procedures that will enhance the way we deliver care to our patients.

To learn as much as we can, we actually constructed two modular experiential clinical settings at our Plantation Street, Worcester site, which we call “model cells.”  In these model cells, several providers worked with patients to test new ways of doing things. We looked at everything from how patients check in, to the kinds of services we provide right in the exam room, to how our clinicians and staff communicate with each other.

Most importantly, we have learned how to further refine our team approach to healthcare. Specifically, we developed an enhanced “team care model” where physician-led teams of various caregivers – including advanced practitioners, nurses, medical assistants and others – all share in the care of patients.

At Reliant, we truly are building tomorrow’s healthcare experience, today.

Take a Look

Below is a rendering of what our care team space and exam rooms looks like, as well as photos of the new team rooms in action. The team room in the center is where the care team members – physicians, advanced practitioners, nurses, medical assistants and others – work side by side in a highly collaborative manner. This space is designed specifically to promote real-time communications among caregivers, which will provide many efficiencies for patients, providers and staff. The exam rooms are located around the team room, giving caregivers easy access to patients.

In the News

• Our care transformation work and model cell was featured in a Worcester Business Journal article.