Our Patient Experience Matters
Reliant is committed to providing you with the best possible healthcare experience. We believe transparency is key, so we’ve created this guide to explain our patient experience surveys. These surveys give you the opportunity to share your feedback directly with us, which we use to improve our services and ensure our care providers are meeting your expectations. We also provide transparent reporting on our care providers’ performance, so you can make informed decisions about your care.
Below is some information about our patient surveying program:
Who receives the survey?
Patients are randomly invited to complete surveys. Surveys are offered by email and give patients an opportunity to provide feedback about their experience with their care provider. Results are shared with the individual care provider and clinics to identify opportunities to improve care.
What questions do we ask?
Patients are invited to complete surveys based on their outpatient visit with their care provider. These surveys ask patients or parents to rate their care provider’s communication, listening skills, and overall courtesy and respect. The results are used to assess patient’s overall satisfaction with their care and to identify areas where we can improve. Survey ratings and patient comments are shared on our website to provide transparency and enhance the overall patient experience.
Why don’t all care providers have scores listed?
We only show ratings and reviews for providers who have received at least 30 patient surveys. This ensures that the ratings accurately reflect their performance.
Are all comments posted?
We strive to provide transparency by sharing feedback from our patient surveys, including both positive and negative comments. We do not publish comments that are libelous, slanderous, profane, harmful, offensive, or violate patient privacy.
If you receive a survey in the mail or email, please take the opportunity to complete it.
If you are looking for other ways to share your feedback, you may also email our Patient Relations department at patient.relations@reliantmedicalgroup.org.
