At Reliant Medical Group, we want to make care as accessible as possible for our patients, and we know that some simple medical conditions can often be diagnosed and treated without an in-person exam or even a video visit. An E-Visit is a convenient way to get care without having to schedule an appointment and come into the office to see a clinician.

E-Visits can be done via the MyChart patient portal. Just go to the Menu and click on “E-Visits.” You will be asked some simple questions about your symptoms. A clinician will then review your responses and medical history. They will respond to you with a message in your MyChart account that shares their treatment recommendations, including any prescriptions or testing needed for your condition as appropriate.

You can submit an E-Visit questionnaire for the following medical problems:

• Upper respiratory infections
• Pink eye
• Seasonal allergies
• Screening for sexually transmitted infections
• Rash
• Tick bites (without other symptoms)
• Sinus symptoms
• Urinary tract infection (UTI)
• Vaginal discharge
• COVID-19 treatment after a positive test result

How does an E-Visit work?

Unlike a video (or in-person) visit where you schedule a time to meet face-to-face with a clinician, an E-Visit simply requires you to go online when it’s convenient for you, complete a questionnaire with your symptoms, then submit it for a clinician to review.

To schedule an E-Visit, sign into your MyChart account then go to the Menu and click on “E-Visits” under “Find Care” at the top left of the page. Follow the prompts to answer questions securely and confidentially about your symptoms. Based on your answers, the system will confirm whether an E-Visit may work for you or offer you other appropriate options for care. If you choose to move forward with an E-Visit, complete the prompts and hit “Submit” at the end. That’s it!

Your completed questionnaire will be sent to our team of E-Visit doctors, nurse practitioners, and physician assistants to review your symptoms and your medical history. An E-Visit clinician will send you a message with a recommended treatment plan. They can prescribe medications or arrange for follow-up testing as appropriate.

Please note that if your symptoms do not match a likely diagnosis or you decide you would prefer to have a real-time discussion with a clinician instead, the E-Visit system will offer you the option to make an appointment, ensuring you receive the care you need.

A co-payment may be charged for an E-Visit based on your health plan insurance coverage. This cost will typically be the same as a virtual or in-office visit. If the reviewing clinician feels an office or virtual appointment is needed, they will recommend this treatment path, and you will not also be charged for the E-Visit.

How Quickly Can I Get a Response?

For questionnaires submitted before 4:30pm each day, our clinicians can usually respond within a few hours and will respond no later than 8:00pm the same day. E-Visits submitted after 4:30pm will be addressed by a clinician on the following day. You can submit an E-Visit questionnaire 7 days a week, including weekends and holidays.

We plan to expand the types of medical conditions we can treat via an E-Visit to provide our patients with high-quality care that is both easy and convenient for them. Remember, you need a MyChart account to take advantage of E-Visits. You can quickly sign up for MyChart here.