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Reliant Medical Group’s Patient & Family Advisory Council (PFAC) consists of 24 members who serve as consultants and offer input to Reliant Medical Group and Southboro Medical Group’s leadership with regard to designing and evaluating services, programs, policies and new facilities that affect patient care and serves as an advisory resource to ensure that Reliant Medical Group includes the voice of the consumer in the design and delivery of health care services.

Why does Reliant Medical Group have a Patient & Family Advisory Council?

We recognize that our patients and their families play a very important role in helping us become the health care provider of choice in Central Massachusetts. The Patient & Family Advisory Council serves as an advisory resource to ensure that Reliant Medical Group includes the voice of the consumer in the design and delivery of health care services.

What are the responsibilities of the PFAC members?

Members of the PFAC serve as consultants and offer input to Reliant Medical Group Southboro Medical Group’s leadership with regard to designing and evaluating services, programs, policies and new facilities that affect patient care. Members also serve as a vital link between Reliant Medical Group and Southboro Medical Group and the communities it serves by channeling information, needs and concerns to Reliant’s administration and staff.

Who is on the PFAC?

The Council typically consists of 24 members. Eight of the members are staff from Reliant Medical Group. The remaining 16 members are patients, family members, or caregivers who come to Reliant Medical Group or Southboro Medical Group for their personal health care needs or who support loved ones who are Reliant patients.

What is the time commitment for the PFAC?

Members make a commitment to serve for a minimum of two years. If they wish to renew their commitment for another two years, they may do so by discussing their intention with the Council’s Program Manager. The Council meets one evening every other month in Worcester.

How can I become a member of the PFAC?

We are currently accepting applications to our Patient & Family Advisory Council.
Click here to fill out the form!