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Virtual ReadyMED

Face-to-face care, only a click away.

Are you looking for a medical visit without having to drive to your doctor’s office? Care provided by Virtual ReadyMED is just a few clicks away using any computer or mobile device with an Internet connection. Patients 4 years or older who have a Reliant MyChart account can use this convenient, appointment-based service. Virtual video visits are online through our patient portal, MyChart, and available 7 days a week from 7:00 am-11:00 pm.

Conditions Treated

If you are experiencing serious symptoms like chest pain, difficulty breathing, excessive bleeding or have sustained a serious injury, dial 911 immediately or go to the closest Emergency Room.

Virtual ReadyMED can address many conditions and medical issues. Children age 4-17 can only be seen for conditions marked with an *.

  • acid reflux
  • acne
  • COVID-19 and cold symptoms*
  • conjunctivitis (pink eye)*
  • diarrhea/constipation*
  • headache/migraines
  • insect bites*
  • medication adjustments (for Reliant primary care patients only)
  • muscle spasm
  • neck pain
  • rash/eczema*
  • seasonal allergies*
  • sinus infection
  • sore throat
  • urinary tract infections
  • plus much more

Conditions Not Treated

The Virtual Care Team does not treat the following conditions:

  • Chest pain/palpitations
  • Shortness of breath
  • Active bleeding (ex: wound, nose, stool, vomiting)
  • New, severe headache or concussion evaluation
  • Genital symptoms (ex: genital rash, testicular pain, vaginal discharge)
  • Breast complaints
  • Pregnancy-related complaints
  • Severe burns
  • Allergic reaction (difficulty breathing, swelling of the mouth/lips/tongue); note: rashes are OK
  • Chemical/poison ingestion
  • Sudden change/loss of vision
  • Facial drooping, slurred speech, balance problems, or confusion
  • Injury sustained in a motor vehicle accident
  • Injury or condition sustained at work

How it Works


Sign up for a MyChart account if you don't have one.

You must have a MyChart account to schedule an appointment with Virtual ReadyMED. If you don’t have an account, sign up for one now (it’s free!).


Head to MyChart to schedule your appointment

Once you’re logged on to MyChart, click the “Virtual ReadyMED Visit” button to schedule your appointment and complete the pre-check in process. You can view video instructions or written instructions.


Begin your visit

Approximately 10 minutes before your appointment, log back on to MyChart and you will see the option to begin your visit on your MyChart homepage.  Click the green “begin visit” button to start your appointment!

Who can use the Virtual ReadyMED service?

At this time, the Virtual ReadyMED service can see patients who:

  • Are age 4+
  • Are in Massachusetts at the time of the video visit
  • Have a Reliant Medical Group MyChart account – Don’t have a MyChart account? Sign up for one now!


Hours of Operation


Reliant Medical Group accepts most major health insurance plans. Visits with Virtual ReadyMED are billed like an office visit, and you may have a co-pay, which is due at the time of service. If you do not have health insurance, you have the option to pay out of pocket for a visit with Virtual ReadyMED. Visits start at $211, but discounts are available for paying in full at the time of your visit.

Hours of Operation

Open 7 Days a Week

7AM - 11PM

How should I prepare for my virtual visit?

Complete the pre-check in process in MyChart immediately after scheduling your appointment. Check-in is “self serve”, so plan to enter your insurance/payment information yourself.  If you have trouble with this, contact the Virtual ReadyMED team at (508) 368-7890.
Using the MyChart app will make your virtual visit easier. You can download it for free at the Apple Store or Google Play.
Do not drive during your visit, we will stop the appointment if you are driving.
Plan to have your visit in a private, quiet place.
Test your microphone and speakers and close other apps/websites on your device.
Weigh yourself before the visit, and if you have remote health devices, go ahead and take your vitals, such as blood pressure and heart rate. If you’re sick, take your temperature and check your O2 levels if you can.
Have a list of your medications available.

Frequently Asked Questions

What equipment do I need to have a virtual visit?

You can use any smartphone or internet-connected tablet, laptop, or computer that has a camera.

What technology is used for a virtual visit?

Visits are conducted using MyChart, our online patient portal. If you don’t have an account, sign up for one now (it’s free!). In addition to Virtual ReadyMED appointments, with MyChart you can check test results, request prescription refills, pay your bills, and more.

You can use the MyChart link on our website or download the MyChart app from the Apple Store or Google Play.

Are virtual visits secure?

Yes. Our virtual visit technology is secure through MyChart and follows HIPAA privacy guidelines. Like an in-person visit, the data or information you provide will go straight into your electronic medical record, which is fully protected.

How can I get help if I have trouble before or during my visit?

For technical questions, look at the Virtual Visit Tip Sheet, watch the the following video or call Virtual ReadyMED at (508) 368-7890 for assistance between 7:00am-11:00pm.


How long is a visit with Virtual ReadyMED?

Appointments are approximately 20-40 minutes.

What if I need to cancel my appointment?

You can cancel the appointment in MyChart up until 10 minutes before your scheduled time.

Does Virtual ReadyMED replace my PCP?

No. Virtual ReadyMED doesn’t replace your primary care provider (PCP); they work alongside your provider to give you access to medical care at times that may be more convenient for you.  If you are a Reliant primary care patient, our Virtual ReadyMED team has full access to your medical chart, including your existing conditions and medications.  So, all your virtual care will be completely visible to your Reliant PCP.

What’s the difference between Virtual ReadyMED and traditional ReadyMED?

There are a few differences:

  • Virtual ReadyMED provides online care only and is only for patients age 4+.
  • Virtual ReadyMED is by appointment only (appointments are made via MyChart and available from 7am-11pm).
    ReadyMED is walk-in only (no appointments).
  • The services offered vary. For example, the Virtual ReadyMED team is an extension of Reliant’s primary care team and may help Reliant primary care patients with medication adjustments and chronic illness consultation at times when a patient’s PCP is unavailable.
    Traditional ReadyMED is for same-day convenient care and has x-ray and lab services available.
    See a list of Virtual ReadyMED services here
    See a list of traditional ReadyMED services here

Do I have to be a Reliant primary care patient to use Virtual ReadyMED?

No, anyone can use Virtual ReadyMED as long as they are age 4 or older and have a Reliant MyChart account.

Meet the Team

Dr. Megan Curtis

Family Medicine

Allyson Alting

Nurse Practitioner

Jennifer Clark-Connor, PA

Physician Assistant

Sheena Middleton

Nurse Practitioner

Elise Winter, PA

Physician Assistant

Am I eligible to use Virtual ReadyMED?

Are you or the patient 4+ years old?
Are you in Massachusetts at time of video visit?
Do you have a Reliant PCP?
Do you have access to email on the device you are using?
By continuing I’m giving Reliant permission to communicate with me via text or email to complete this visit.

Am I eligible to use Virtual ReadyMED?

Do you have a MyChart account?