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doctors & locations MyChart
Walk-In Care

Reliant Medical Group Phone number for Reliant Medical Group: (800) 283-2556

Get the care you need in the safety of your home.

Video Visits

Particularly now, it may not be recommended for some patients to come into our offices for a medical appointment.  In situations like these, virtual care through video visits is a convenient, safe, and secure way for you to talk with your provider and care team without having to come into the office.

Video visits are live video, similar to FaceTime or Skype. Your provider will see you and talk with you, like a regular doctor’s visit.

Like anything new, video visits may cause you some concern or anxiety.  Below is some information you may find helpful in understanding how video visits work and why they can be very effective.

  • Video visits are suggested only when your provider feels your symptoms or condition can be safely addressed in a video platform.
  • Critical aspects of a traditional “exam” visit—like a review of current medical problems, medication lists, new symptoms, change in family history or health habits—can be accomplished in a video visit.  The actual physical exam is a small part of the value of these visits, and could be conducted at a later time, if needed.
  • Reliant uses secure video technology that complies with Federal HIPAA security regulations.
  • Video visits can be effective for both adult and pediatric care
  • Through video visits, providers can do much of the same work they can do in the office, including:
    • Observing how a patient looks
    • Asking questions about medications, health history, and changes in health status, concerns
    • Providing medical advice
    • Documenting care in the electronic medical record
    • Scheduling necessary tests and follow-up office visits
    • Prescribing medication
    • If you are not comfortable with technology, don’t worry! Our staff will help you prepare for a video visit.
    • While many insurers are waiving co-pays for video visits, you can call your insurance company to understand how it is addressing telemedicine (telephonic and video visits)

Am I eligible to use the Virtual Care Team service?

Are you 18+?
Are you in Massachusetts at time of video visit?
Do you have a Reliant PCP?
Do you have access to email on the device you are using?
By continuing I’m giving Reliant permission to communicate with me via text or email to complete this visit.

Am I eligible to use the Virtual Care Team service?

Do you have a MyChart account?