Due to COVID-19 concerns, our call volume is higher than usual. Thank you for your patience as we handle each call with care.

Video Visit Instructions

With video visits, you can meet with your provider through your computer, smartphone or tablet — without leaving home. Your provider will see you and talk with you, like a regular doctor’s visit.

While telephone visits are straight forward, video visits are a bit more complex. If you are scheduled for a video visit, please read the setup instructions below prior to your virtual video appointment.

Instructions to Set Up Video Visits

Based on your needs, Reliant uses one of 2 different systems for video visits: MyChart or SecureVideo. The majority of our virtual appointments are done through MyChart, but Behavioral Health, Endocrinology, Nutrition, and Rehab departments may use SecureVideo.

If your healthcare team told you to use MyChart for the video visit, click on the “MyChart Video Visit Set Up Instructions” link below.  Otherwise, click on the SecureVideo link that matches the device you will be using for the visit:

MyChart Video Visit

How to Register For MyChart

MyChart Video Visit Set Up Instructions

How to Enable Pop-Ups For MyChart Video Visit

SecureVideo Video Visit

SecureVideo Visit Set Up Instructions -Android

SecureVideo Visit Set Up Instructions -iPad/iPhone

SecureVideo Visit Set Up Instructions -Mac

 

Close

Am I eligible to use the Virtual Care Team service?

Are you 18+?
Are you in Massachusetts at time of video visit?
Do you have a Reliant PCP?
Do you have access to email on the device you are using?
By continuing I’m giving Reliant permission to communicate with me via text or email to complete this visit.
Close

Am I eligible to use the Virtual Care Team service?

Do you have a MyChart account?