
Overall Patient Rating
4.9 out of 5 stars - 181 total ratingsHearing health, awareness, and communication has always been important to Charlene. “In my extended family, we have a few cousins who communicate using American Sign Language,” she explains. “This helped lead to my interest in hearing and communication and eventually audiology. Family gatherings could be challenging, so it was wonderful after graduate school to be able to utilize my knowledge and communicate effectively with family members.”
Providing patient-centered care is extremely important to Charlene. “As a provider, you are there to help a person understand their current medical diagnoses. As an audiologist, it is our job to provide knowledge, care and support to patients so that they leave their appointment feeling confident about what was discussed. I try to make my patients feel as comfortable as possible, as I know that benefits their care.”
Charlene says that one of the biggest challenges she faces is lack of knowledge about the variety of assistive listening devices available and realistic expectations from patients. “No device can totally return someone’s hearing to normal, but there are lot of ways people can enjoy better hearing through technology. Hearing aids work best when people realize their limitations.”
When she is not busy helping patients at Reliant, Charlene enjoy spending time with her husband and son doing outdoor activities such as bike riding, playing basketball, football, tennis and soccer. Charlene also enjoys watching football, especially her favorite team the Patriots.
Star ratings are based on patient responses to 5 questions about the care they have received from their provider. Responses are measured on a scale of 1-5 and the average score is displayed in an easy to view, 5-star format. Learn more about how we measure our patient experience.

Comments marked with an asterisk * serve as a flag to indicate when a patient has left feedback that specifically references a provider's name.
This patient rated the doctor 5 out of 5 stars.
I was given explanations of testing results and and treated very professionally and in a friendly manner.
This patient rated the doctor 5 out of 5 stars.
My experience is ALK good. Its the people, caring kindness and clearly, individual excellence. Nice change in the industry!
This patient rated the doctor 5 out of 5 stars.
Most pleasant young lady
This patient rated the doctor 5 out of 5 stars.
*Charlene Carroll was very pleasant taking time to show concerns re: my evaluation for hearing aids.
This patient rated the doctor 5 out of 5 stars.
Very helpful. Listen to my needs and concerns
This patient rated the doctor 5 out of 5 stars.
Pleasant and professional
This patient rated the doctor 5 out of 5 stars.
*Ms. Carroll performed the best audiogram service I've ever received. She was kind, very informative of the process as it progressed and took the time to fully explain my results. She also took a careful history of my hearing loss & sent me a copy of the full report. A+.
Offices and Locations
Overview
Specialties
Audiology
Education
Doctorate of Audiology: Gallaudet University