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Virtual care through video visits is a convenient, safe, and secure way for you connect with your Reliant caregivers without having to come into the office. Check out the information below for some answers to frequently asked questions.
More types of medical issues than you may think can be addressed in video visits. For many routine and acute care visits, your healthcare provider can diagnose problems simply by speaking to you and observing you. A video visit can also help determine which problems will require an in-person visit and how urgently the visit should be scheduled. All primary and specialty care departments at Reliant are performing video visits for adult and pediatric patients.
Call your Reliant doctor’s office or send a MyChart message. If a video visit is appropriate, we will schedule an appointment for you during normal business hours. We are also reaching out to patients who already have in-person visits scheduled, and when appropriate, switching the appointment to a video visit.
Most video visits are covered by insurance companies just like in-office visits are. Contact your insurer to find out about your specific coverage.
Yes. Our video visit technology is secure and follows HIPAA privacy guidelines. The list of all attendees in your visit is always visible to you. Only you, your provider, and people either of you have invited can participate in your video.
Just as in an in-person visit, any data or information you provide in the visit will go straight to your electronic medical record, which is fully protected.
Yes. Reliant utilizes the same telephone and video translation services that we use for in-office visits. For some visits, we will have a 3-way conversation on the phone during the visit among you, your healthcare provider, and the interpreter. You will receive instructions when the visit is scheduled on what to expect.
The visually impaired can benefit from the convenience of video visits as others have. However, it may require the assistance of a friend or family member. The MyChart app is fully accessible to screen readers.
Many times, patients have the equipment to take their own blood pressure, pulse, weight, and temperature prior to their visit. If you are able to do so, you can share your readings with the provider. If you can’t take your own vitals, we can always do this in-person at a later date, if needed.
You can use any android or apple iOS smartphone, android or iPad tablet, or Windows and Mac laptops and computers that have a camera.
We offer video visits through SecureVideo and MyChart, our online patient portal. MyChart video visits are currently only available in select departments, but will be available to everyone soon. The Reliant team member that schedules your visit will let you know which video method is available for your appointment and refer you to our Video Visit Instructions page with online directions appropriate to you.
If you are not enrolled in MyChart yet, you can sign up here. Once in MyChart you can see your test results, send secure email messages to your care team, request medication renewals, and so much more. Eventually you will be able to schedule your own video visit through MyChart.
If you are nervous about the technology or have any issues during set up, don’t worry! Our staff will help you every step of the way.
For some visits, a medical assistant (MA) will call you 15 minutes before your appointment to help with any set up needs. The MA will talk with you about your health status and update your history before you meet with your provider.
Ready to schedule a video visit? Contact your Reliant doctor’s office.