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Coronavirus Notice: Reliant is working hard to help keep patients and employees healthy. Before coming to our office, please CLICK HERE for instructions.

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Reliant Medical Group Phone number for Reliant Medical Group: (800) 283-2556

Learn How COVID-19 Testing Works at Reliant

The testing process described below is consistent with the Massachusetts Department of Public Health (DPH) guidelines, and we are using clinical judgment that allows us to expand on DPH criteria, when appropriate. When patients call our offices, we will ask questions that will help us to determine eligibility for testing. While not everyone who wants or feels they should be tested will have access to testing at Reliant; our process does ensure that those most in need of testing will be tested.

We are now testing Reliant Medical Group patients for COVID-19 when clinically appropriate. Here is what you can expect:

If you are experiencing respiratory symptoms (coughing, fever, shortness of breath), call your Reliant doctor’s office first.


Following physician/advanced practitioner orders, a nurse will help to determine if you are eligible for COVID-19 testing.


If testing is recommended, you will be scheduled to visit one of our outdoor drive-through testing clinics. Depending on the demand for testing, this may not be the same day.

When you arrive at the testing clinic, you will be directed to drive through the testing tent, remaining in your car at all times. You will be asked to turn off your car during certain stages of this process.

Inside the tent, you will need to show your ID and be registered. A clinician will come to your car to collect a sample from your nose to test for COVID-19.

Your test will be sent to Quest Diagnostics.

Your test results will come back to the Reliant provider who ordered your test. We expect that you will be notified of your test results within 3-4 days, but the exact timeframe will depend on Quest Diagnostic’s volume.

Please be sure to visit reliantmedicalgroup.org for updates, and we encourage you to rely on cdc.gov for the latest information about the Coronavirus outbreak.