We take the safety of our patients and our employees very seriously.
Last updated: 1/26/20
Please read below for important information about how Reliant is responding to the Coronavirus outbreak.
- Call Before You Visit
- COVID-19 Testing
- Travel Requirement Testing
- Vaccine Distribution
- Virtual Visits
- COVID- 19 Safety at Reliant
- Screenings at Entry Points
- One Visitor Policy
- If You or Someone You Know is Sick or Had Contact with Someone Who Has COVID-19
Call Before You Visit
Please call your Reliant doctor’s office BEFORE visiting any of our sites (including ReadyMED) if you:
- Have any of the following symptoms:
- Fever or chills
- Cough or chest congestion
- Shortness of breath
- Sore throat
- New loss of smell or taste
- Muscle pains
- Vomiting or diarrhea
- Have been in close contact with someone who has or is being tested for Coronavirus.
Use our symptom checker to receive specific recommendations for your care based on your symptoms.
Learn How COVID-19 Testing Works at Reliant
Testing at Reliant is by appointment and is only available for Reliant patients. If you have concerning symptoms or have a travel, work-related or other need for testing, please call your Reliant provider. See below to learn how our testing process works.
COVID-19 testing for Reliant patients is available at locations in Auburn, Leominster and Marlboro.
1. Contact your primary care provider’s office to discuss symptoms or testing needs.
2. If testing is recommended, an order is placed by a Reliant Medical Group provider and a testing appointment is scheduled, generally on the same day or next day, in one of our drive-thru testing locations in Auburn, Leominster or Marlboro. We do not offer “walk-in” testing.
3. When you arrive at the testing site, you will stay in your car. You will need to show a photo ID and check in.
4. A clinician will come to your car to collect a sample from your nose to test for COVID-19. Your test will be sent to Quest Diagnostics. If your provider also ordered a flu test, a sample may also be taken to test for the flu virus.
5. Your test results will come back to the Reliant provider who ordered your test. We expect that you will be notified of your test results within 3-5 days, but the exact timeframe will depend on the lab’s volume (Quest Diagnostics). You will receive an automated call from Reliant with your test result. If your result is positive, you will also be contacted by your primary care provider’s office within one business day. All results will also be available in MyChart. Please know that if you have not heard from us, your results are not available yet. We will communicate with you promptly when we receive your results from the lab.
For information about antibody testing, click here.
What if I become very ill?
If your symptoms worsen, please contact your Reliant provider. If at any time you experience shortness of breath or you are unable to control a rising fever, call 911 or go to the Emergency Room.
Testing for Patients Without Symptoms of COVID-19
Reliant will test asymptomatic patients (those not showing symptoms of COVID-19) who express a “requirement” reason (including but not limited to requirements by employers, vacation rentals, camps, schools, travel requirements, etc.). Patients should contact their primary care office to request a test.
Travel Requirement Testing
Massachusetts is currently enforcing travel requirements for anyone traveling from high-risk states. Reliant will test asymptomatic patients to meet these travel requirements. Patients should contact their primary care office to request a test.
Reliant Medical Group Vaccine Distribution
To the best of our ability, we are striving to administer the COVID-19 vaccine according to the Massachusetts state guidelines. Massachusetts is rolling out the vaccine in three phases, as pictured below. To find out when you are eligible to receive a vaccine according to the state’s guidelines click here. Click here for the latest information on Reliant’s vaccination schedule.
During the COVID-19 pandemic, we are conducting more patient visits virtually through telephone and video appointments. While telephone visits are straight forward, video visits are more complex. If you are scheduled for a video visit, please read these setup instructions prior to your virtual video appointment.
COVID-19 Safety at Reliant
Your safety is our top concern and we’re committed to providing the care you need in the safest way possible. We care very much about your health and well-being. In some situations, the health risk of postponing a visit may be larger than your risk of coming into our building. That’s why we’ve put in place many safety precautions in our medical offices to reduce the risk of illness spread. Learn more here
To help keep our patients and employees healthy by reducing the risk of spreading COVID-19, we are screening all patients and visitors coming into our medical offices. Everyone entering will be asked if they have symptoms such as cough or shortness of breath.
At the entrances of our facilities, patients and visitors will have their temperature checked and be asked to wear a mask and sanitizer their hands. If you come with your own mask, we will ask you to wear the one we provide unless you’re wearing a clean, uncontaminated surgical mask. When you leave, you can put your own mask back on, or continue to use the one we provided. If you are wearing gloves, we will ask you to remove them for the duration of your visit, and then sanitize your hands.
Appointments at Saint Vincent Hospital/Worcester Medical Center
Patients are requested to arrive masked when entering Saint Vincent Hospital. They will be provided a surgical mask when they arrive to their Reliant appointment. Click here to view the screening policies at Saint Vincent Hospital.
One Visitor Policy
At this time, we are limiting visitors in our medical offices. Only one person may accompany patients to their appointment if absolutely necessary. We appreciate your cooperation and support during this challenging time.
If You or Someone You Know is Sick or Had Contact with Someone Who Has COVID-19
What should I do if I get sick or someone in my house gets sick?
Most people who get COVID-19 will be able to recover at home. CDC has directions for people who are recovering at home and their caregivers, including:
- Stay home when you are sick, except to get medical care.
- Use a separate room and bathroom for sick household members (if possible).
- Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
- Provide your sick household member with clean disposable facemasks to wear at home, if available, to help prevent spreading COVID-19 to others.
- Clean the sick room and bathroom, as needed, to avoid unnecessary contact with the sick person.
However, some people may need emergency medical attention. Watch for symptoms and learn when to seek emergency medical attention.
When to Seek Emergency Medical Attention
Look for emergency warning signs* for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately
- Trouble breathing
- Persistent pain or pressure in the chest
- New confusion
- Inability to wake or stay awake
- Bluish lips or face
*This list is not all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you. Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.
What should I do if I’ve had close contact with someone who has COVID 19?
- Stay home for 14 days after your last contact with a person who has COVID-19.
- Be alert for symptoms. Watch for fever, cough, shortness of breath, or other symptoms of COVID-19.
- If possible, stay away from others, especially people who are at higher risk for getting very sick from COVID-19.
If you have been in close contact with someone who has COVID-19, you should be tested, even if you do not have symptoms of COVID-19. Call your primary care provider’s office to set up a time to be tested.
- While you are waiting for your COVID-19 test result, stay home away from others (self-quarantine) and monitor your health for symptoms of COVID-19 to protect your friends, family, and others from possibly getting COVID-19.
- If your test is positive, you should continue to stay home and self-isolate away from others and monitor your health. If you have symptoms of COVID-19 and they worsen or become severe, you should seek emergency medical care. Severe symptoms include trouble breathing, persistent pain or pressure in the chest, confusion, inability to wake or stay awake, or bluish lips or face. Someone from the health department may call you to
- Check on your health,
- Discuss who you have been around, and
- Ask where you have spent time while you may have been able to spread COVID-19 to others.
- If your test is negative and you don’t have symptoms, you should continue to stay home and self-quarantine away from others for 14 days after your last exposure to COVID-19 and follow all recommendations from the health department. This is important because symptoms can appear up to 14 days after you’ve been exposed and are infected. A negative result before the end of your quarantine period does not rule out possible infection. Additionally, you do not need a repeat test unless you develop symptoms, or if you require a test to return to work.
- If your test is negative and you have symptoms, you should continue to self-quarantine away from others for 14 days after your last exposure to COVID-19 and follow all recommendations from the health department. Additional medical consultation and a second test may be needed if your symptoms do not improve.
We encourage you to rely on cdc.gov for the latest information about the Coronavirus outbreak.
For more information, visit our Coronavirus FAQ page.