We take the safety of our patients and our employees very seriously.
Last updated: 8/31/20
Please read below for important information about how Reliant is responding to the Coronavirus outbreak.
- Call Before You Visit
- COVID-19 Testing
- Travel Requirement Testing
- Virtual Visits
- COVID- 19 Safety at Reliant
- Screenings at Entry Points
- One Visitor Policy
Call Before You Visit
Please call your Reliant doctor’s office BEFORE visiting any of our sites (including ReadyMED) if you:
- Have any of the following symptoms:
- Fever or chills
- Cough or chest congestion
- Shortness of breath
- Sore throat
- New loss of smell or taste
- Muscle pains
- Vomiting or diarrhea
- Have been in close contact with someone who has or is being tested for Coronavirus.
Use our symptom checker to receive specific recommendations for your care based on your symptoms.
Learn How COVID-19 Testing Works at Reliant
The testing process described below is consistent with guidelines developed by experts at the Center for Disease Control (CDC). Clinicians at Reliant can also apply clinical judgment in certain cases to offer testing that expands on CDC criteria. In order to determine if testing for COVID-19 is needed, a member of the clinical team will ask questions about symptoms and check for contact risks for COVID-19. Then, an order is placed by a Reliant Medical Group provider and testing is scheduled in one of our three outdoor testing tents. We are not offering “walk-in” testing.
If you are experiencing certain symptoms (coughing, fever, shortness of breath, chest congestion, sore throat, new loss of smell or taste, vomiting or diarrhea), be sure to call your doctor’s office before visiting any of our medical offices.
Following physician orders, a nurse will help to determine if you are eligible for COVID-19 testing.
If testing is recommended, you will be scheduled to visit one of our outdoor drive-through testing clinics. Depending on the demand for testing, this may not be the same day.
When you arrive at the testing clinic, you will be directed to drive through the testing tent, remaining in your car at all times. You will be asked to turn off your car during certain stages of this process.
Inside the tent, you will need to show your ID and be registered. A clinician will come to your car to collect a sample from your nose to test for COVID-19.
Your test will be sent to Quest Diagnostics.
Your test results will come back to the Reliant provider who ordered your test. We expect that you will be notified of your test results within 3-4 days, but the exact timeframe will depend on Quest Diagnostic’s volume.
For information about antibody testing, click here.
What if I become very ill?
If your symptoms worsen, please contact your Reliant provider. If at any time you experience shortness of breath or you are unable to control a rising fever, call 911 or go to the Emergency Room.
Testing for Patients Without Symptoms of COVID-19
Reliant will test asymptomatic patients (those not showing symptoms of COVID-19) who express a “requirement” reason (including but not limited to requirements by employers, vacation rentals, camps, schools, travel requirements, etc.). Patients should contact their primary care office to request a test.
Travel Requirement Testing
Massachusetts is currently enforcing travel requirements for anyone traveling from high-risk states. Reliant will test asymptomatic patients to meet these travel requirements. Patients should contact their primary care office to request a test.
During the COVID-19 pandemic, we are conducting more patient visits virtually through telephone and video appointments. While telephone visits are straight forward, video visits are more complex. If you are scheduled for a video visit, please read these setup instructions prior to your virtual video appointment.
COVID-19 Safety at Reliant
Your safety is our top concern and we’re committed to providing the care you need in the safest way possible. We care very much about your health and well-being. In some situations, the health risk of postponing a visit may be larger than your risk of coming into our building. That’s why we’ve put in place many safety precautions in our medical offices to reduce the risk of illness spread. Learn more here
To help keep our patients and employees healthy by reducing the risk of spreading Coronavirus, we are screening all patients and visitors coming into our medical offices. Everyone entering will be asked if they have symptoms such as fever, cough, or shortness of breath.
At the entrances of our facilities, patients and visitors will be asked to wear a mask and sanitizer their hands. If you come with your own mask, we will ask you to wear the one we provide unless you’re wearing a clean, uncontaminated surgical mask. When you leave, you can put your own mask back on, or continue to use the one we provided. If you are wearing gloves, we will ask you to remove them for the duration of your visit, and then sanitize your hands.
Appointments at Saint Vincent Hospital/Worcester Medical Center
Patients are requested to arrive masked when entering Saint Vincent Hospital. They will be provided a surgical mask when they arrive to their Reliant appointment. Click here to view the screening policies at Saint Vincent Hospital.
One Visitor Policy
We are temporarily restricting visitors to our medical offices. Only *one person may accompany patients to their appointment. We appreciate your cooperation and support during this challenging time.
*To enhance safety, we are not permitting patients to bring visitors into the Obstetrics (OB) exam room.
We encourage you to rely on cdc.gov for the latest information about the Coronavirus outbreak.
For more information, visit our Coronavirus FAQ page.