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Coronavirus Notice: Reliant is working hard to help keep patients and employees healthy. Before coming to our office, please CLICK HERE for instructions.

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Reliant Medical Group Phone number for Reliant Medical Group: (800) 283-2556

We take the safety of our patients and our employees very seriously. 

Patient Instructions

Last updated: 3/31/20

Please read below for important information about how Reliant is responding to the Coronavirus outbreak.

Call Before You Visit

Please call your Reliant doctor’s office BEFORE visiting any of our sites (including ReadyMED) in the following circumstances:

  • If you have active respiratory symptoms. Influenza, bacterial pneumonia and non-COVID-19 infections are very common this time of year and are treated differently from COVID-19. When appropriate, we will provide medical guidance or treatment over the phone. If you are asked to come into our office, you will be given a mask to wear during your visit. If you are having severe respiratory symptoms, you may be directed to visit the nearest Emergency Room for evaluation and management.
  • If you have been in close contact with someone who has or is being tested for Coronavirus.
  • If you have recently traveled internationally – with or without respiratory symptoms.

The Centers for Disease Control (CDC) regularly updates information about Coronavirus, including self-quarantine instructions for people who have recently traveled to certain countries. Click here for CDC travel information https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

Learn How COVID-19 Testing Works at Reliant

The testing process described below is consistent with the Massachusetts Department of Public Health (DPH) guidelines, and we are using clinical judgment that allows us to expand on DPH criteria, when appropriate. When patients call our offices, we will ask questions that will help us to determine eligibility for testing. While not everyone who wants or feels they should be tested will have access to testing at Reliant; our process does ensure that those most in need of testing will be tested.

We are now testing Reliant Medical Group patients for COVID-19 when clinically appropriate. Here is what you can expect:

If you are experiencing respiratory symptoms (coughing, fever, shortness of breath), call your Reliant doctor’s office first.


Following physician orders, a nurse will help to determine if you are eligible for COVID-19 testing.


If testing is recommended, you will be scheduled to visit one of our outdoor drive-through testing clinics. Depending on the demand for testing, this may not be the same day.

When you arrive at the testing clinic, you will be directed to drive through the testing tent, remaining in your car at all times. You will be asked to turn off your car during certain stages of this process.

Inside the tent, you will need to show your ID and be registered. A clinician will come to your car to collect a sample from your nose to test for COVID-19.

Your test will be sent to Quest Diagnostics.

Your test results will come back to the Reliant provider who ordered your test. We expect that you will be notified of your test results within 3-4 days, but the exact timeframe will depend on Quest Diagnostic’s volume.

Potential Appointment Postponement

Our responsibility and obligation as caregivers is to help keep our patients and employees safe. In an effort to reduce the risk of exposing patients and employees to Coronavirus, we are postponing appointments for some routine and elective procedures, when deemed appropriate by our physicians and clinical staff. Therefore, you may hear from our office if you have a scheduled visit.

Taking this step will help to limit the number of people passing through our facilities, which will help to slow the spread of illness. This practice aligns with the guidance we are receiving from the Center for Disease Control for reducing risk in healthcare settings

If you have any concerns about a request to postpone your appointment, please let us know and a provider will contact you.

Screenings at Entry Points

To help keep our patients and employees healthy by reducing the risk of spreading Coronavirus, we are screening all patients and visitors coming into our medical offices. At the entrances of our facilities, patients and visitors will have their temperature checked and be asked about symptoms, including fever, cough, and flu-like symptoms. Patients and other visitors may be asked to wear a mask and sanitize their hands.

One Visitor Policy

We are temporarily restricting visitors to our medical offices. Only one person may accompany patients to their appointment. We appreciate your cooperation and support during this challenging time.

We encourage you to rely on cdc.gov for the latest information about the Coronavirus outbreak.

For more information, visit our Coronavirus FAQ page.