Patient Instructions

Last updated: 9/21/22

Please read below for important information about how Reliant is responding to the COVID-19 pandemic.

Call Before You Visit

Please call your Reliant doctor’s office BEFORE visiting any of our sites if you are COVID-19 positive or if you:

  • Have any of the following symptoms:
    • Fever or chills
    • Cough or chest congestion
    • Shortness of breath
    • Sore throat
    • New loss of smell or taste
    • Muscle pains
    • Vomiting or diarrhea
  • Have been in close contact with someone who has or is being tested for COVID-19.

Use our COVID-19 symptom checker to receive specific recommendations for your care based on your symptoms.

Mask Requirements

face masks requiredTo help keep our patients and employees healthy by reducing the risk of spreading COVID-19, we ask that all patients and visitors comply with the following:

Masks are required in healthcare settings. All patients and visitors must wear a surgical mask at all times while in our offices and sanitize their hands upon entry. If you come with your own mask, we will ask you to wear the one we provide unless you’re wearing a clean, uncontaminated surgical mask. Masks will be available at the entrances of our buildings and at our check-in desks. When you leave, you can put your own mask back on, or continue to use the one we provided. If you are wearing gloves, we will ask you to remove them for the duration of your visit, and then sanitize your hands.

Your safety is our top concern and we’re committed to providing the care you need in the safest way possible. That’s why we’ve put in place many safety precautions in our medical offices to reduce the risk of illness spread. Learn more here.

Appointments at Saint Vincent Hospital/Worcester Medical Center

Patients are requested to arrive masked when entering Saint Vincent Hospital. They will be provided a surgical mask when they arrive to their Reliant appointment. Click here to view the screening policies at Saint Vincent Hospital.

Learn How COVID-19 Testing Works at Reliant

Testing at Reliant is by appointment and is only available for Reliant patients. If you test positive on a home antigen test, you are considered COVID-19 positive.  You do not need to schedule a PCR test unless required by your employer, school, etc.

See below to learn how our testing process works.

Testing Locations

COVID-19 testing for Reliant patients is available at locations in Auburn and Marlboro.

1. Patients can self-schedule a COVID-19 test in MyChart. Click on “Schedule an appointment” and choose the “COVID-19 test” option.  Patients may also contact their primary care provider’s office to discuss symptoms or testing needs.


2. Tests are generally scheduled on the same day or next day, in one of our drive-thru testing locations in Auburn or Marlboro. We do not offer “walk-in” testing.


3. When you arrive at the testing site, you will stay in your car. You will need to show a photo ID and check in.


4. A clinician will come to your car to collect a sample from your nose to test for COVID-19. Your test will be sent to Quest Diagnostics. If your provider also ordered a flu test, a sample may also be taken to test for the flu virus.


5. Your test results will come back to the Reliant provider who ordered your test. We expect that you will be notified of your test results within 2 days, but the exact timeframe will depend on the lab’s volume (Quest Diagnostics).  You will receive an automated call from Reliant with your test result. If your result is positive, you may also be contacted by your primary care provider’s office within one business day. All results will also be available in MyChart. Please know that if you have not heard from us, your results are not available yet. We will communicate with you promptly when we receive your results from the lab. 

For information about antibody testing, click here.

Positive Test Result

If you are COVID positive, click here for information about isolation, treatment options and ways to keep other around you healthy.

What if my symptoms worsen?
If you’re concerned about your symptoms, contact us for care instructions and treatment options. You may also use our COVID-19 symptom checker to receive specific recommendations for your care based on your symptoms.

To see if you may be eligible for the anti-viral treatment Paxlovid, an anti-viral treatment pill taken by mouth, call your PCP or schedule a virtual visit with our Virtual Care Team through MyChart.

High-risk patients or those who meet certain criteria may seek monoclonal antibody therapy (mAb). When given in a timely manner, mAb has been shown to be effective in reducing the severity of disease and keeping COVID-19-positive patients out of the hospital. Contact your primary care provider for a referral for mAb therapy.

If at any time you experience shortness of breath or you are unable to control a rising fever, call 911 or go to the Emergency Room.

Reliant Medical Group Vaccine Distribution

 We are not offering COVID-19 vaccine appointments for patients age 12+ at this time. We understand this may be disappointing for some of our patients and apologize for the inconvenience. The COVID-19 vaccine is important for your health, so we encourage our patients to seek vaccination, including booster shots for eligible patients. To find a vaccine site near you, visit Patients without internet access can call 2-1-1 for assistance.

Pediatric Vaccination

We are now offering pediatric COVID-19 vaccination for Reliant primary care patients ages 6 months – 11 years old.
Learn more HERE


Vaccine Mandates

Many companies and federal, state and municipal offices are requiring employees to be vaccinated against the COVID-19 virus. Reliant Medical Group supports vaccination for all eligible individuals. Therefore, in accordance with CDC and Massachusetts Board of Registration in Medicine guidelines, Reliant is not providing COVID-19 vaccine medical exemption letters unless a patient has had history of a severe allergic reaction or anaphylaxis to one of the ingredients in the COVID-19 vaccine. For more information on the COVID-19 vaccine, please visit:

Reliant Employee Vaccination Policy

In order to keep our patients and staff safe, Reliant Medical Group employees were required to be fully vaccinated against COVID-19 as of November 30, 2021.

Virtual Visits

We now offer more patient visits virtually through telephone and video appointments. While telephone visits are straight forward, video visits are more complex. If you are scheduled for a video visit with your PCP or specialist, please read these setup instructions prior to your virtual video appointment.

Visitor Policy

In order to maintain appropriate social distancing, we encourage patients to bring only one person to their appointment if necessary. Visits at Worcester Medical Center must follow the Saint Vincent Hospital visitor policy. We appreciate your cooperation.

If You or Someone You Know is Sick or Had Contact with Someone Who Has COVID-19

If you have or think you might have COVID-19, it is important to stay home and away from other people. Staying away from others helps stop the spread of COVID-19. If you have an emergency warning sign (including trouble breathing), get emergency medical care immediately.

If You Test Positive for COVID-19 (Isolate)

  • Stay home for 5 days.  If you have symptoms, day 1 is the first full day after your symptoms developed. If you do not have symptoms, day 1 is the first full day after your test specimen was collected.
  • If you have no symptoms or your symptoms are resolving after 5 days, you can leave your home.*
  • Continue to wear a mask around others for 5 additional days. 

If you have a fever, continue to stay home until your fever resolves without the use of fever-reducing medications.

*If you experienced shortness of breath, had difficulty breathing, were diagnosed with pneumonia related to COVE-19 or have a weakened immune system, you should stay home through day 10.

If You Were Exposed to Someone with COVID-19 (Quarantine)

If you: are up-to-date with vaccination OR had confirmed COVID-19 within the past 90 days (you tested positive using a viral test).

  • Wear a mask around others for 10 days.
  • Test on day 5, if possible.

If you develop symptoms get a test and stay home.

If you: are NOT up-to-date on COVID-19 vaccinations:

  • Stay home for at least 5 days. After that continue to wear a mask around others at home or in public for 5 additional days.
  • Wear a well-fitted mask if you must be around others in your home.
  • Test on day 5 if possible.

If you develop symptoms get a test and stay home. Use our COVID-19 symptom checker to receive specific recommendations for your care based on your symptoms.

We encourage you to rely on for the latest information about COVID-19.