Due to COVID-19 concerns, our call volume is higher than usual. Thank you for your patience as we handle each call with care.

Care Management Mission and Values

Mission Statement:

The mission of the Care Management Department is to work collaboratively with health care providers to identify individuals at risk for hospitalization and/or Emergency Department visits due to their challenging medical and/or psychosocial needs. Site-based Case Managers, which include Nurses and Social Workers, provide these services through professional assessments and promotion of quality and cost-effective interventions to ensure optimal client wellness and autonomy.


Case Managers assist patients with navigating the healthcare system.

Case Managers utilize a proactive approach with their patients and families.

Case Managers serve as catalysts to help patients achieve their desired outcomes.

Physician Collaboration
Case Managers believe that close communication with the physicians and other health care providers is key to a successful plan of care.

Patients who receive their needed services in a timely fashion.

Case Managers provide information to patients about their medical and/or psychosocial conditions.


Am I eligible to use the Virtual Care Team service?

Are you 18+?
Are you in Massachusetts at time of video visit?
Do you have a Reliant PCP?
Do you have access to email on the device you are using?
By continuing I’m giving Reliant permission to communicate with me via text or email to complete this visit.

Am I eligible to use the Virtual Care Team service?

Do you have a MyChart account?