Reliant Earns Digital Health...
Recently, the College of Healthcare Information Management Executives (CHIME) announced that Reliant Medical Group has been recognized in...
Reliant Medical Group
100 Front St. C203
Worcester, MA 01608
Mike Hebert, RN, MSN, LCSW, MBA, CHCQM, Senior Director
Cheryl DiPaolo, RN, MHA, Senior Manager, Medical Expense
Hours: Monday – Friday 8:00 am– 4:30 pm
Managing benefits, especially during a hospital/rehabilitation stay, is the job of the Clinical Nurse Liaisons. The CNLs work to assess patients who are in a hospital, or rehab facility, to ensure they are progressing toward a successful return to the community. They make sure that available benefits are accessed appropriately and address any issues as they arise.
When it comes to managing care in the community things can become complex/confusing, this is where the Case Managers are at their best. Whether it is patient/family education, care planning, disease management or any other area of concern the Case Managers are here to help and support patients and their families. All are Registered Nurses who provide teaching, coaching and education on how to work toward improving the quality of life for our patients and/or their loved ones.
Nurse Case Managers
Medical Social Workers at Reliant are here to help with a variety of psychosocial and socio-economic needs. This can be anything from coping with a loss, to medication affordability to caring for a loved one. Mental health and substance abuse assistance is also available as the social workers help to connect patients to a variety of community resources.
The transition coordinators follow up with Reliant Medical Group patients following a hospital stay. Patients are contacted to ensure follow up needs are addressed and any/all needed appointments , testing, etc gets scheduled. The transition coordinators also assess patients for whether or not they would benefit from enrollment in the Care Management program.