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MyChart Makeover Offers Important New Features

Dec 15, 2021 / Highlights

You may have noticed that your MyChart account looks a little different these days. Recently we introduced an update to MyChart that includes some key design and feature changes, which can be viewed in these video tutorials. We encourage you to learn about what’s new so you can get the most out of MyChart.

Billing for Complex MyChart Messages

While our providers often can provide answers to simple questions or requests via MyChart messaging at no charge, sometimes evaluating the situation and offering recommendations – especially with complex messages – can take our providers a good deal of time. Therefore, please be aware that if you send a complex message or a message that has images attached that is unrelated to a recent office visit, this may be considered an “e-Visit” (electronic visit). This means you and your insurance plan may be charged for your clinical assessment and any treatment recommendations that are offered within one business day. This charge will not exceed $40.00. (A staff member will inform you that your message may result in an e-visit and will ask for your consent before any charge is made.)

Please keep in mind when using MyChart for a message considered an e-Visit, you are authorizing Reliant Medical Group to bill for provided services, and you will be responsible for any self-pay balance if your insurance does not cover the charges. Please check with your insurance company if you have any questions.

Easily Share COVID-19 Information with Just a QR Code

MyChart has a new feature that allows you to share your COVID-19 vaccine and test results right from your phone. You can now easily present your proof of vaccination or test results with the quick scan of a QR code.

Learn how to set up this feature on your MyChart app below:

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Am I eligible to use the Virtual Care Team service?

Are you or the patient 4+ years old?
Are you in Massachusetts at time of video visit?
Do you have a Reliant PCP?
Do you have access to email on the device you are using?
By continuing I’m giving Reliant permission to communicate with me via text or email to complete this visit.
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Am I eligible to use the Virtual Care Team service?

Do you have a MyChart account?